Last Updated: November 27, 2025
This Privacy Policy and Terms of Use govern the use of the DORB AI WhatsApp AI Assistant ("Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agreed to be bound by the terms below.
For purposes of this Policy:
When interacting with the Service through WhatsApp, we may collect:
We do not intentionally collect special category data (e.g., health information, political opinions). If you voluntarily submit such information, you consent to its processing, though we strongly advise not doing so.
We process data under:
When required by law, regulatory bodies, or court orders.
We process your Personal Data to:
We may share data with:
All sub-processors are contractually bound by:
Where data may be transferred outside your jurisdiction (e.g., to the US, EU, UK), safeguards include:
We retain data only for as long as necessary for the purposes listed above.
| Data Category | Retention Period | Notes |
|---|---|---|
| Chat messages | 90 - 240 days | For debugging, abuse checks, quality improvement |
| Logs & analytics | 90 - 365 days | For performance + compliance |
| Support interactions | 12 - 24 months | For service history |
| Phone numbers | As long as the WhatsApp channel remains active | Deleted upon user request |
Users may request deletion at any time (see Section 8).
We apply industry-standard protections including:
Depending on your jurisdiction you may have the right to:
To exercise rights: 📩 Email: privacy@dorbai.com
The Service is not intended for individuals under 18.
We do not knowingly process children's data.
DORB AI Privacy Team
